Package de.aristaflow.adept2.model.worklistmodel

Interface AdministrativeWorklistItem

All Superinterfaces:

PluginDataContainer, Serializable, UserAttributeContainer, WorklistItem

public interface AdministrativeWorklistItem
extends WorklistItem

This class resembles an InternalWorklistItem but it allows a supervisor to control worklist items (InternalWorklistItem) directly. The methods provided by this class are therefore a subset of the methods of an InternalWorklistItem.

See WorklistItem for more information about the relationship between InternalWorklistItem, AdministrativeWorklistItem and ClientWorklistItem.

Nested Class Summary

Nested classes/interfaces inherited from interface de.aristaflow.adept2.model.worklistmodel.WorklistItem

WorklistItem.Delegation

Field Summary

Fields

Modifier and Type	Field	Description
static final long	serialVersionUID	Generated ID for serialisation.

Method Summary

Modifier and Type	Method	Description
ParameterDataContext	getAttachedDataContext()	Gets the data context which provides the values of attached data elements.
String	getDelegationHandlingProcedureID()	The ID of the delegation handling procedure.
List<WorklistItem.Delegation>	getDelegationHistory()	Gets the delegation history of this item, that is, the agents who have delegated this item and the corresponding delegation comments.
String	getDistributionHandlingProcedureID()	The ID of the distribution handling procedure.
String	getEscalationHandlingProcedureID()	The ID of the escalation handling procedure for the due date.
String	getStaffAssignmentRule()	Returns the staff assignment rule, with which this item has been distributed before any delegation has taken place (if at all).
UUID[]	getWorklistIDs()	Returns the UUIDs of all worklists, this item belongs to.

Methods inherited from interface de.aristaflow.adept2.model.common.PluginDataContainer

getPluginData, getPluginDatas, getSupportedPlugins

Methods inherited from interface de.aristaflow.adept2.model.common.UserAttributeContainer

getUserAttributes, getUserAttributeValue, removeUserAttributeValue, setUserAttributeValue

Methods inherited from interface de.aristaflow.adept2.model.worklistmodel.WorklistItem

equals, getActivationDate, getActivityReference, getAssignedAgent, getAssignmentDate, getComplexity, getCurrentDelegation, getCurrentDelegationLevel, getCurrentEnquiry, getCurrentEscalationLevel, getDescription, getDueDate, getEscalationDate, getGroupId, getIconID, getID, getPriority, getProcessInstanceName, getProcessTemplateName, getProcessTemplateVersion, getProcessType, getRepliedEnquiry, getState, getTitle

Field Details

serialVersionUID

static final long serialVersionUID

Generated ID for serialisation.

See Also:

• Constant Field Values

Method Details

getWorklistIDs

UUID[] getWorklistIDs()

Returns the UUIDs of all worklists, this item belongs to.

Returns:

The UUIDs of the worklists, this item belongs to.

getStaffAssignmentRule

String getStaffAssignmentRule()

Returns the staff assignment rule, with which this item has been distributed before any delegation has taken place (if at all).

Returns:

The staff assignment rule which has been used for the initial distribution of this item.

getEscalationHandlingProcedureID

String getEscalationHandlingProcedureID()

The ID of the escalation handling procedure for the due date. The method returns null, if the item does not support escalation handling for the due date.

Returns:

The ID of the escalation handling procedure.

See Also:

• EscalationHandling.getID()

getDistributionHandlingProcedureID

String getDistributionHandlingProcedureID()

The ID of the distribution handling procedure. The method returns null, if the item does not support distribution handling.

Returns:

The ID of the distribution handling procedure.

See Also:

• DistributionHandling.getID()

getDelegationHandlingProcedureID

String getDelegationHandlingProcedureID()

The ID of the delegation handling procedure. The method returns null, if the item does not support distribution handling.

Returns:

The ID of the distribution handling procedure.

See Also:

• DelegationHandling.getID()

getDelegationHistory

List<WorklistItem.Delegation> getDelegationHistory()

Gets the delegation history of this item, that is, the agents who have delegated this item and the corresponding delegation comments. The index in the list corresponds to the particular delegation level starting with 0 for the initial delegation.

Returns:

A list containing the delegation history of this item. The index in the list corresponds to the particular delegation level starting with 0 for the initial delegation.

getAttachedDataContext

ParameterDataContext getAttachedDataContext()

Gets the data context which provides the values of attached data elements. This allows display these values in worklists and use them for filtering and ordering.

Returns:

The data context containing data values attached to this EBP which allow for filtering and ordering worklists.