Class WorklistConstants


  • public class WorklistConstants
    extends Object
    Constants used in the context of worklists.
    • Field Detail

      • ESCALATED_DUE_TO_PROBLEMS

        public static final String ESCALATED_DUE_TO_PROBLEMS
        The user attribute set in case a worklist item has been escalated to the instance supervisor, template supervisor or the fallback worklist.
        See Also:
        Constant Field Values
      • ESCALATED_DUE_TO_EMPTY_SUBSTITUTION

        public static final String ESCALATED_DUE_TO_EMPTY_SUBSTITUTION
        The user attribute set in case a worklist item has been escalated to the instance supervisor, template supervisor or the fallback worklist due to the substitution rules yielding no (more) valid substitutes.
        See Also:
        Constant Field Values
      • ITEM_KEEP_ON

        public static final String ITEM_KEEP_ON
        The user attribute for the IDs of the worklists that should keep the item even when distributed or assigned to another agent. The item will remain on the worklist until either removed completely or the the worklist has been removed from the keepers (this value).
        See Also:
        Constant Field Values
      • ITEM_OBSERVED_BY

        public static final String ITEM_OBSERVED_BY
        The user attribute for the IDs of the worklists that currently have an item for observation, that is, the item is normally not on the worklist (any more) but the worklist should keep the item.
        See Also:
        Constant Field Values
      • ITEM_OBSERVED_BY_AVAIL_STATE_DELEGATED

        public static final String ITEM_OBSERVED_BY_AVAIL_STATE_DELEGATED
        The user attribute for indicating that the current ITEM_OBSERVED_BY_AVAIL_STATE has been caused by a delegation. In this case the available state will be restored without considering a possibly changed SAR or assignment.
        See Also:
        Constant Field Values
    • Constructor Detail

      • WorklistConstants

        public WorklistConstants()