Interface DelegationMeasureData


  • public interface DelegationMeasureData
    Data for the escalation measure for delegation.
    • Method Detail

      • getAssignedDelegationRule

        String getAssignedDelegationRule()
        Gets the staff assignment rule defining the delegation recipients for a worklist item in state WorklistConstants.WorklistItemState.ASSIGNED or null (or the empty string) if the item shall be delegated to the manager of the org unit where the org position of the assigned agent belongs to.
        Returns:
        The delegation rule, null or NO_DELEGATION.
      • getStartedDelegationRule

        String getStartedDelegationRule()
        Gets the staff assignment rule defining the delegation recipients for a worklist item in state WorklistConstants.WorklistItemState.STARTED or null (or the empty string) if the item shall be delegated to the manager of the org unit where the org position of the assigned/executing agent belongs to.
        Returns:
        The delegation rule, null or NO_DELEGATION.
      • getDelegationComment

        String getDelegationComment()
        Returns:
        The comment which is provided as delegation comment.
      • setDelegationComment

        void setDelegationComment​(String delegationComment)
        Parameters:
        delegationComment -