Interface DelegationMeasureData


public interface DelegationMeasureData
Data for the escalation measure for delegation.
  • Field Details

  • Method Details

    • getAssignedDelegationRule

      String getAssignedDelegationRule()
      Gets the staff assignment rule defining the delegation recipients for a worklist item in state WorklistConstants.WorklistItemState.ASSIGNED or null (or the empty string) if the item shall be delegated to the manager of the org unit where the org position of the assigned agent belongs to.
      Returns:
      The delegation rule, null or NO_DELEGATION.
    • setAssignedDelegationRule

      void setAssignedDelegationRule(String delegationRule)
      Parameters:
      delegationRule - The delegation rule, null or NO_DELEGATION.
    • getStartedDelegationRule

      String getStartedDelegationRule()
      Gets the staff assignment rule defining the delegation recipients for a worklist item in state WorklistConstants.WorklistItemState.STARTED or null (or the empty string) if the item shall be delegated to the manager of the org unit where the org position of the assigned/executing agent belongs to.
      Returns:
      The delegation rule, null or NO_DELEGATION.
    • setStartedDelegationRule

      void setStartedDelegationRule(String delegationRule)
      Parameters:
      delegationRule - The delegation rule, null or NO_DELEGATION.
    • getUnassignedDelegationRule

      String getUnassignedDelegationRule()
      Gets the staff assignment rule defining the delegation recipients for a worklist item in state WorklistConstants.WorklistItemState.STARTED or in state WorklistConstants.WorklistItemState.SUSPENDED or null (or the empty string) if the item shall be delegated to all managers of the org units where the org positions belong to the worklist item has been distributed to.
      Returns:
      The delegation rule, null or NO_DELEGATION.
    • setUnassignedDelegationRule

      void setUnassignedDelegationRule(String delegationRule)
      Parameters:
      delegationRule - The delegation rule, null or NO_DELEGATION.
    • getDelegationComment

      String getDelegationComment()
      Returns:
      The comment which is provided as delegation comment.
    • setDelegationComment

      void setDelegationComment(String delegationComment)
      Parameters:
      delegationComment -