Interface DelegationMeasureData
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public interface DelegationMeasureData
Data for the escalation measure for delegation.- Author:
- Kevin Goeser
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description String
getAssignedDelegationRule()
Returns a staff assignment rule defining the delegation recipients or null if the item shall be delegated to the manager of the org unit where the org position of the assigned agent belongs to.String
getDelegationComment()
String
getUnassignedDelegationRule()
Returns a staff assignment rule defining the delegation recipients or null if the item shall be delegated to all the managers of the org units where the org positions belong to, to which the worklist item has been distributed to.void
setAssignedDelegationRule(String delegationRule)
Setter forgetAssignedDelegationRule()
.void
setDelegationComment(String delegationComment)
Setter forgetDelegationComment()
.void
setUnassignedDelegationRule(String delegationRule)
Setter forgetAssignedDelegationRule()
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Field Detail
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ID
static final String ID
The plug-in ID.- See Also:
- Constant Field Values
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Method Detail
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getAssignedDelegationRule
String getAssignedDelegationRule()
Returns a staff assignment rule defining the delegation recipients or null if the item shall be delegated to the manager of the org unit where the org position of the assigned agent belongs to.- Returns:
- The delegation rule, or null.
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setAssignedDelegationRule
void setAssignedDelegationRule(String delegationRule)
Setter forgetAssignedDelegationRule()
.- Parameters:
delegationRule
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getUnassignedDelegationRule
String getUnassignedDelegationRule()
Returns a staff assignment rule defining the delegation recipients or null if the item shall be delegated to all the managers of the org units where the org positions belong to, to which the worklist item has been distributed to.- Returns:
- The delegation rule, or null.
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setUnassignedDelegationRule
void setUnassignedDelegationRule(String delegationRule)
Setter forgetAssignedDelegationRule()
.- Parameters:
delegationRule
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getDelegationComment
String getDelegationComment()
- Returns:
- The comment which is provided as delegation comment.
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setDelegationComment
void setDelegationComment(String delegationComment)
Setter forgetDelegationComment()
.- Parameters:
delegationComment
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