Interface DelegationMeasureData


  • public interface DelegationMeasureData
    Data for the escalation measure for delegation.
    Author:
    Kevin Goeser
    • Method Detail

      • getAssignedDelegationRule

        String getAssignedDelegationRule()
        Returns a staff assignment rule defining the delegation recipients or null if the item shall be delegated to the manager of the org unit where the org position of the assigned agent belongs to.
        Returns:
        The delegation rule, or null.
      • getUnassignedDelegationRule

        String getUnassignedDelegationRule()
        Returns a staff assignment rule defining the delegation recipients or null if the item shall be delegated to all the managers of the org units where the org positions belong to, to which the worklist item has been distributed to.
        Returns:
        The delegation rule, or null.
      • getDelegationComment

        String getDelegationComment()
        Returns:
        The comment which is provided as delegation comment.
      • setDelegationComment

        void setDelegationComment​(String delegationComment)
        Parameters:
        delegationComment -